Support & Go-Live
Launch-ready support for HouseHive
Get answers quickly, review reliability safeguards, and share the checklist your stakeholders need before going live.
Priority support
Email support@househive.ai for help with onboarding, billing, and security reviews.
Same-business-day response for production incidents and payments.
Status & uptime
Track incidents, maintenance windows, and recovery notes on our public status board.
Uptime alerts and postmortems are shared with account owners.
Release notes
View newly shipped features, fixes, and rollout plans before enabling them for your team.
Rollback and staging parity are documented for each release.
On-call coverage
Urgent issues prioritized with confirmation receipts
Report incidents any time; your ticket automatically includes environment details and impacted workflows.
Operational readiness
- Client-side monitoring for errors, performance, and Core Web Vitals.
- Uptime alerts, session timeouts, and anomaly detection for privileged access.
- Documented incident response, backups, and data-retention schedules for leases, payments, and messages.
Data controls
- Exports for leases, ledgers, maintenance tasks, and communication history on request.
- Role-based access for owners, managers, accountants, and vendors with audit trails for sensitive changes.
- Cookie and notification preferences honored across email, SMS, and push delivery.
Launch checklist
- Tested card/ACH collection, refunds, and dispute flows end-to-end with settlement visibility.
- Maintenance and messaging templates include SLA timers, vendor assignments, and approval steps.
- Onboarding steps guide new landlords to add properties, invite residents, and schedule first work orders.
Audit & exports
Request CSV/XLSX exports for accounting, regulator audits, or owner handoffs. Retention schedules are applied to documents, messages, and financial records with undo/rollback options during imports.
Guided onboarding
First-time landlords receive a checklist to add properties, invite tenants, configure rent collection, and schedule the first maintenance task so your workspace launches with real data—not placeholders.